FAQ

Questions, answered.

Do you offer free shipping?

Yes. Shipping is completely free on every order, worldwide, with no minimum spend.

Where do you ship?

Everywhere. We ship to the United Kingdom, the European Union, the USA, Canada, Australia and the rest of the world, and shipping is free to all of them.

How fast is shipping?

Same-day dispatch. Standard shipping takes 2 days and is free on every order. Need it sooner? Express next-day shipping is $4.99 at checkout.

What if it doesn't fit?

Free returns within 21 days. Email us and we will arrange your return. Your refund is issued to your original payment method within 14 days of us receiving it.

Can I pay later?

Yes. Pay later options are shown at checkout. Split any order into 3 equal interest-free instalments, with no fees if you pay on time.

Where are you based?

Kovelle is a trading name of Sunday Bloom Limited, registered in England and Wales. We ship to the US free of charge, with free 21-day returns.

When do new pieces drop?

Every Thursday at 7pm London time. Sign up to our newsletter for first dibs on the drops.

Can I be a creator?

Yes, we'd love that. Visit our Creator Program for the application form, the commission ladder (10% rising to 20%), and the free product offer for our first 50 creators.

What sizes do you carry?

US 2 to 14 across the collection, with real measurements on our Size Guide. Every product page carries a US, UK and EU conversion, so you can order in your own sizing wherever you are.

I need to contact you

Email hello@kovelle.store and we'll reply within one business day.